Thank you for choosing to be part of our community at Canuckco (“Company,” “we,” “us,” or “our”). We value your trust and are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy, or our practices with regards to your personal information, please contact us at info@canuckco.ca.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.canuckco.ca (the “Site”). This policy also applies to information we collect in our capacity as the operator of a multi-vendor platform through which independent vendors (the “Vendors”) may list and sell products.


1. Information We Collect

1.1 Personal Information

When you visit or use our Site, we may collect certain information about you, including:

  • Contact information: name, email address, phone number, billing/shipping address, etc.
  • Account details: login credentials (username and encrypted password), profile picture (if provided), preferences, purchase history.
  • Order information: when you make a purchase, we collect information necessary to process your order (e.g., payment details, shipping address).

1.2 Vendor Information

If you are a Vendor on our platform, we may collect additional information, such as:

  • Business details: business name, contact person, email, phone number, business address, tax or registration information, etc.
  • Payment details: bank account or payment processor information to facilitate payouts.

1.3 Automatically Collected Information

When you visit the Site, we automatically collect certain information about your device and usage of the Site, including:

  • Device information: IP address, browser type, time zone, and some of the cookies installed on your device.
  • Usage data: pages or products viewed, search queries, time spent on certain pages, and other statistics.

We may collect this information using cookies, log files, web beacons, tags, pixels, or similar tracking technologies. For more information, see Section 5 (Cookies and Tracking Technologies) below.


2. How We Use Your Information

We use the information we collect from you for a variety of business purposes, including to:

  1. Provide and Maintain Our Services:

    • Process and fulfill your orders, returns, and exchanges.
    • Facilitate Vendor transactions, listings, and communications.
  2. Manage Your Account:

    • Create and manage user or vendor accounts.
    • Respond to your inquiries and provide support.
  3. Communicate With You:

    • Send administrative information (e.g., confirmations, invoices, technical notices, updates, security alerts).
    • Send marketing and promotional communications (if you have opted in).
  4. Improve Our Services:

    • Analyze how users interact with the Site to improve design, functionality, and user experience.
    • Monitor and analyze usage and trends to enhance and personalize your experience.
  5. Ensure Safety and Security:

    • Detect, prevent, and address fraud, abuse, and other illegal activities.
    • Protect our rights, property, and safety, as well as those of our users and Vendors.
  6. Comply With Legal Obligations:

    • Fulfill our legal, regulatory, and contractual obligations.

3. How We Share Your Information

We may share your personal information with:

  1. Vendors on Our Platform:

    • To process your orders, facilitate customer support, and manage returns and exchanges.
  2. Service Providers:

    • Third-party companies or individuals that provide services on our behalf, such as payment processing, analytics, marketing, or web hosting. We grant these providers only the minimum access they need to perform specific tasks on our behalf and require them to protect and secure your information.
  3. Business Transfers:

    • In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  4. Legal Requirements:

    • If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

We do not sell or rent your personal information to third parties for their marketing purposes.


4. International Data Transfers

While Canuckco operates primarily in Canada, some of our third-party service providers may operate in other countries. As a result, your information may be transferred to and stored on servers outside of Canada. If you are located outside of Canada, please be aware that the data protection laws of the country in which your information may be stored or processed could differ from those in your country of residence.

We take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it. By using our Site and services, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this policy.


5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your activity on our Site to:

  • Remember your preferences and improve user experience.
  • Provide personalized features and marketing.
  • Analyze traffic and user interaction patterns.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you choose to refuse cookies, you may not be able to use some portions of our services.


6. Retention of Your Information

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine our retention periods include:

  • Legal and regulatory obligations.
  • Contractual requirements.
  • Potential disputes.

Once the retention period expires, we will either delete or anonymize your personal information, or if that is not possible (for example, if your information has been stored in backup archives), then we will store your information securely and isolate it from any further use until deletion is possible.


7. Your Data Protection Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  1. Access: The right to request access to your personal information.
  2. Correction: The right to request the correction of inaccurate or incomplete personal information.
  3. Deletion: The right to request deletion of your personal information, subject to certain exceptions.
  4. Withdrawal of Consent: The right to withdraw consent at any time where we relied on your consent to process your personal information.
  5. Objection to Processing: The right to object to our processing of your personal information if we are not using it for the purpose you consented to.
  6. Data Portability: The right to receive your information in a structured, commonly used, and machine-readable format.

If you would like to exercise any of these rights, please contact us at info@canuckco.ca. We will respond to your request within the applicable timeframe set by relevant privacy laws.


8. Security of Your Information

We use appropriate technical and organizational measures to protect the security of the personal information we process. However, no electronic transmission or storage of information can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.


9. Third-Party Websites

Our Site may include links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to such third-party websites or services, and we are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of any third-party websites you visit.


10. Children’s Privacy

Our services are not intended for individuals under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@canuckco.ca so that we can take steps to delete such information.


11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be effective immediately upon posting of the revised Privacy Policy on our Site. We encourage you to review this page periodically to remain informed about how we are protecting your information.


12. Contact Us

If you have any questions or comments about this Privacy Policy or our data practices, or if you wish to file a complaint, please contact us at:

Canuckco
Email: info@canuckco.ca
Website: www.canuckco.ca